First Peoples Bank: Privacy Policy

Customer Privacy Policy
First Peoples Bank of Tennessee

MISSION STATEMENT ON PRIVACY AND CONFIDENTIALITY

At First Peoples Bank, our mission is to meet the desires of our customers. As financial services professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the privacy policy outlined below. Our Customer Information Privacy Principles serve as standards for all First Peoples Bank employees for collection, use, retention, and security of individual customer information.

RECOGNITION OF OUR CUSTOMER'S EXPECTATION OF PRIVACY

At First Peoples Bank, we recognize that you have a right to expect your personal financial information to remain private and secure. We believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our customers' trust. This makes the safekeeping of customer information a priority for First Peoples Bank.

CUSTOMER BENEFITS OF INSTITUTION'S INFORMATION MANAGEMENT PRACTICES

We collect, retain, and use information about our customers only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes - and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service.

MAINTENANCE OF ACCURATE INFORMATION

First Peoples Bank has established procedures to ensure that your financial information is accurate, current, and complete, in accordance with reasonable commercial standards. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies.

LIMITATIONS ON EMPLOYEE ACCESS TO INFORMATION

At First Peoples Bank, employees are educated on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Because of the importance of these issues, all First Peoples Bank employees are responsible for maintaining the confidentiality of customer information and employees who violate these Privacy Principles will be subject to disciplinary measures.

PROTECTION OF INFORMATION VIA ESTABLISHED SECURITY PROCEDURES

First Peoples Bank safeguards information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these information principles.

RESTRICTIONS ON THE DISCLOSURE OF ACCOUNT INFORMATION

We do not reveal specific information about you accounts or other personally identifiable data to unaffiliated third parties for their independent use unless: 1) you request or authorize it; 2) the information is provided to help complete a transaction initiated by you; 3) the information is provided to a reputable credit bureau or similar information reporting agency; or 4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to non-First Peoples Bank companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

MAINTAINING CUSTOMER PRIVACY IN BUSINESS RELATIONS WITH THIRD PARTIES

At times it is necessary to provide personally identifiable information about our customers to a third party such as the data processing service company or the check order company. When the Bank conducts business with third parties, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.

PROVIDING PRIVACY INFORMATION TO CUSTOMERS AND RESPONDING TO INQUIRIES

First Peoples Bank recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed these Privacy Principles which are made readily available to our customers. Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call (865) 471-3125, or write First Peoples Bank, ATTN: Gregg Ketterman, P.O. Box 590, Jefferson City, TN 37760, or contact him by E-mail: ketterman@firstpeoplesbank.net, or contact the Branch Managers at any of our seven locations.